Shipping Policy

At AROHA WELLINGTON, we are dedicated to delivering your order across New Zealand with care, reliability, and transparency.

For any shipping questions, please contact us at info@aroha-wellington.com.

---

Order Processing

All orders are carefully reviewed, prepared, and packed within 1–3 business days.

Once your order has been processed, it will be dispatched to our shipping partners for delivery.

---

Estimated Delivery Time

New Zealand: 5–10 business days

Please note:

• Delivery times may vary depending on location
• Rural areas may require additional delivery time
• Public holidays, peak shopping periods, or courier delays may impact shipping times

---

Shipping Costs

We proudly offer Free Premium Shipping across New Zealand.

This includes:

• Full order tracking
• Shipping protection for loss, theft, or damage during transit

---

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.

You can also track your parcel anytime through the Track Your Order page on our website.

Please allow a few business days for tracking updates to appear.

---

Multiple Shipments

To ensure faster fulfillment, some orders may arrive in separate packages depending on product availability or warehouse logistics.

If this applies to your order, you will receive separate shipment updates where necessary.

---

Delays

While AROHA WELLINGTON works hard to meet estimated delivery times, occasional delays may occur due to:

• Courier disruptions
• Weather conditions
• High seasonal demand
• Address verification issues

We appreciate your patience and understanding during these situations.

---

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

AROHA WELLINGTON is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

---

Lost or Damaged Packages

If your package arrives damaged, is lost, or you experience delivery concerns, please contact us at info@aroha-wellington.com as soon as possible.

Our team will work promptly to assist you and find the best possible solution.

---

Our Commitment

At AROHA WELLINGTON, we believe shipping should feel effortless, secure, and aligned with the premium experience our customers deserve.

Thank you for shopping with us.

AROHA WELLINGTON
Timeless Style. Made With Aroha.