FAQ

Frequently Asked Questions (FAQ)

Shipping

Do you offer international shipping?

Currently, AROHA WELLINGTON only ships within New Zealand. We are actively working on expanding our shipping destinations in the future.

What are the shipping costs?

We are happy to offer Free Premium Shipping on all New Zealand orders — no minimum spend required.

Whether you order one item or multiple pieces, shipping is completely free.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can track your order by clicking the link in your shipping confirmation email or by visiting our Track Your Orderpage on our website.

How long does shipping take?

Our standard processing time is 1–3 business days.

Once dispatched, estimated delivery within New Zealand is 5–10 business days.

We work hard to get your order to you as quickly as possible so you can enjoy your new fashion pieces soon.

Returns

What is your return policy?

You may return eligible items within 30 days of receiving your order.

For full return details, please review our Return Policy in the website footer.

To begin a return, simply email us at info@aroha-wellington.com, and our team will guide you through the process.

What if my item is damaged or defective?

Please contact our customer support team as soon as possible at info@aroha-wellington.com with:

  • Your order number
  • Photos of the damaged or faulty item

We will work quickly to provide an appropriate solution.

Can I exchange an item?

To exchange an item, please contact us at info@aroha-wellington.com.

Eligible items can be returned according to our return policy, and we will assist you with the next steps.

Orders & Payments

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us immediately at info@aroha-wellington.com.

We can only make changes if your order has not yet entered processing.

How do I use a discount code?

Enter your discount code during checkout in the designated promo code box.

Your discount will automatically be applied to your total.

What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment methods will be displayed during checkout.

Products

How do I find my size?

Please refer to our size guide available on each product page.

If you are unsure, feel free to contact us at info@aroha-wellington.co for assistance.

Do you offer gift cards?

Yes — AROHA WELLINGTON offers gift cards.


Newsletter

How do I sign up for the newsletter?

You can subscribe by entering your email address in the newsletter sign-up section at the bottom of our website.

Subscribers receive:

  • New arrivals
  • Exclusive offers
  • Style inspiration
  • Special promotions

Privacy & Security

What is your privacy policy?

We take your privacy seriously.

Please review our Privacy Policy to understand how AROHA WELLINGTON collects, uses, and protects your personal information in accordance with applicable laws.

Still Need Help?

Our customer support team is here for you.

Email: info@aroha-wellington.com

AROHA WELLINGTON
Timeless Style. Made With Aroha.