Return Policy
AROHA WELLINGTON – Shipping Policy
Last Updated: 8-05-2026
At AROHA WELLINGTON, we are committed to delivering your order across New Zealand as quickly, safely, and transparently as possible.
For any shipping-related questions, please contact us at: info@aroha-wellington.com
Shipping Timeframes
Our delivery process consists of two stages:
1. Processing Time
Orders are typically reviewed, approved, and carefully packed within 1–3 business days after purchase.
2. Delivery Time (New Zealand)
Estimated delivery within 5–10 business days after dispatch.
Shipping Carrier: Orders within New Zealand are typically delivered through trusted national and regional courier partners such as NZ Post, CourierPost, or equivalent logistics providers.
Important Delivery Information
- Delivery times exclude weekends and public holidays
- Shipping times may be extended during peak periods such as Christmas, Black Friday, New Year, or due to unexpected courier delays
- Rural delivery areas may experience longer shipping times
- AROHA WELLINGTON is not responsible for delays caused by courier services, customs processing (if applicable), weather disruptions, or incorrect shipping details provided by the customer
Shipping Costs
Free Premium Shipping is available on all orders within New Zealand.
This includes:
- Order tracking
- Shipping insurance for loss, theft, or damage during transit
Order Tracking
Once your order has been shipped, you will receive a confirmation email from AROHA WELLINGTON containing your tracking number.
You can track your order anytime via the Track Your Order page on our website.
Please allow up to 5 business days for tracking updates to appear after dispatch.
Tracking Issues
If your tracking number does not immediately display information, this is usually due to courier processing times.
If your tracking has not updated after several business days, please contact our customer support team at:
Split Shipments
For logistical reasons, your order may occasionally be shipped in multiple packages. If this happens, you will receive separate tracking details where applicable.
Incorrect Address Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect or incomplete address is provided, AROHA WELLINGTON reserves the right to contact you for clarification, which may delay your order.
AROHA WELLINGTON is not liable for lost parcels due to incorrect customer-provided shipping information.
Lost, Damaged, or Stolen Packages
If your package is lost, damaged, or stolen during transit, please contact us immediately at info@aroha-wellington.com.
We will work with the shipping provider to investigate and, where eligible, offer a replacement or appropriate resolution under our shipping insurance policy.
Consumer Rights
This Shipping Policy operates in accordance with applicable New Zealand consumer laws, including the Consumer Guarantees Act 1993 where relevant.
Nothing in this policy excludes your statutory rights under New Zealand law.
AROHA WELLINGTON
Timeless Style. Made With Aroha.